Privacy Policy

Last updated 28/01/22


The Dr. Pen UK site is the property and is published by the company eShopping Group Ltd.

eShopping Group Ltd takes privacy and the protection of personal data very seriously and undertakes to implement adequate measures to ensure the protection of this data and to process and use such data in compliance with the provisions applicable and in particular the European Regulation 2016/679 of 27 April 2016 (RGPD), now named UK GDPR and Data Protection Act (DPA), 2018.

ARTICLE 1 : Responsible for processing

Your Data is collected by eShopping Group Ltd, a limited liability company, whose headquarters are located at 71-75, Shelton Street, Greater London, London, WC2H 9JQ, United Kingdom, and registered in England and Wales No: 13870371.

Within the meaning of the General Data Protection Regulation (GDPR)eShopping Group Ltd acts as the data controller.

eShopping Group Ltd has appointed a personal data protection officer who can be contacted by email at the following address:

ARTICLE 2 : Data collected and purposes

eShopping Group Ltd, as data controller, is required to collect, consult, use, modify, store, transmit and delete personal data as part of its commercial and contractual activities.

In accordance with the data protection act 2018 (DPA 2018), the terms “Data” or “Personal Data” designate any information relating to an identified or identifiable natural person (hereinafter referred to as " Concerned person ").

An "identifiable natural person" a natural person who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, an online identifier, or to a or several specific elements specific to their physical, physiological, genetic, psychological, economic, cultural or social identity.

eShopping Group Ltd undertakes to only collect personal data for specific, explicit and legitimate purposes and not to subsequently process this data in a manner incompatible with those purposes.

eShopping Group Ltd undertakes to only process personal data which is adequate, relevant and not excessive in relation to the purposes for which it is collected.

Most of this data is collected directly from data subjects when they :

  • Create a personal space on the Website or the application of eShopping Group Ltd.
  • Make a request for information on eShopping Group Ltd.
  • Place an order on the Website or the Application.
  • Navigate the Website or the application and / or consult the products.
  • Participate in a game or contest organized by eShopping Group Ltd.
  • Contact eShopping Group Ltd customer service.

As part of the collection activities mentioned above, eShopping Group Ltd collects the following data :

  • Identity data (name, first name, gender, age, date of birth).
  • Contact data (email, postal address, telephone number, social network details).
  • Billing data and payment terms.
  • Details of the services and subscriptions taken out.
  • The history of the contractual relationship.
  • A copy of correspondence from people to customer service.
  • Where applicable, responses to surveys, form and comments / opinions.
  • Technical information related to browsing (eg: IP address, browsing history, visit route, browser, operating system, information on the devices from which you go to the website, etc.).

In order to better understand the data processing carried out by eShopping Group Ltd, we inform the data subjects that eShopping Group Ltd may process their data for the following purposes:

  • Carrying out processing relating to administrative management (customer accounts, orders, deliveries, invoicing, collection).
  • Carrying out processing relating to customer relationship management (management of opinions, satisfaction surveys, management of the loyalty program).
  • The performance of processing relating to the management of complaints (after-sales service, processing of requests for the right of access, rectification, opposition, deletion, management of disputes).
  • The performance of processing relating to the management of marketing activity and improvement of the Site and the application (analysis of attendance, targeting of customers, etc.).


ARTICLE 3 : Data hosting

All personal data collected and processed by eShopping Group Ltd is hosted in the European Union.

ARTICLE 4 : Destination of the Data collected

eShopping Group Ltd is the sole recipient of your data and undertakes not to transmit it to third parties unless a legal claim is made to transmit this data to state authorities.

ARTICLE 5 : Data retention period

The data is kept for a period adapted to the purposes of the processing and in accordance with the legislation and regulations in force. Customer data is kept during the contractual relationship, and can be kept for ten (10) years after the termination of the contractual relationship to meet accounting and tax obligations.

ARTICLE 6 : Your rights

In accordance with the European General Data Protection Regulation, each person has a right to access, rectify, erase and port their Personal Data, and a right to limitation and opposition to the processing of these data.

These rights can be exercised by contacting us at the following address:

People also have the right to lodge a complaint with the information commissioner's office (ICO).

In addition, and since data protection Act, people who wish, have the possibility of organizing the fate of their data after their death.

ARTICLE 7 : Cookies Policy

A Cookie (s): is a text file placed on your hard drive by the website server or the eShopping Group Ltd application. It usually contains the name of the server that deposited it, an identifier in the form of a unique number and an expiration date. Its purpose is to collect information relating to your browsing in order to offer you services adapted to your terminal (computer, mobile, or tablet).

7.1 Functional cookies

Functional cookies are necessary for the Website and the application to function. They allow people to use the main features of the Site and to secure their connection. They can provide direct access to their personal spaces via usernames and passwords. These cookies also allow people to place products in their shopping cart and keep their cart active.

These cookies have a very short lifespan, while the session remains active.

Without these cookies, users will not be able to use the sites normally, and it is therefore not recommended to prevent their use or to delete them.

7.2 User experience optimization cookies  

These cookies make it possible to optimize the functioning of the Website and the application of eShopping Group Ltd. They also allow the presentation of these sites to be adapted to the terminal display preferences used by people during their visits. These cookies thus allow users to have a smooth and personalized navigation.

The lifespan of technical performance cookies is limited to thirteen months.

In case of refusal of the implementation of cookies, users will not be able to benefit from the functionalities described above.

7.3 Technical performance cookies

Technical performance cookies allow eShopping Group Ltd to monitor the technical performance of the sites, to detect problems in order to reduce as much as possible inconvenience to the User, to activate and support security features, but also to help detect malicious activity and violations of these Terms of Service.

The lifespan of technical performance cookies is limited to thirteen months.

The fact of refusing the implementation of such cookies or deleting them has no impact on people's browsing.

7.4 Audience measurement cookies

Audience measurement and statistics cookies allow the data controller to know the use and performance of the sites, to establish statistics, volumes of visits and use of various elements (content visited, routes, etc.) in order to improve the interest and ergonomics of the services offered (the most frequently consulted pages or sections, the most read articles, etc.). These cookies are also used to measure website consultation traffic.

The lifespan of audience measurement cookies is limited to thirteen months.

The fact of refusing the implementation of such cookies or deleting them has no impact on people's browsing.

2.5 Advertising cookies

In the context of browsing all the pages of its Website and its application, eShopping Group Ltd may process browsing data and / or use advertising cookies in order to offer visitors advertisements in line with their center of interests. These cookies also make it possible to limit the number of times a visitor will see an advertisement and are also used by the Data Controller to assess the effectiveness of his advertising campaigns.

The lifespan of advertising cookies is limited to thirteen months.

The refusal of these advertising cookies has no impact on the use of the Website or the application

2.6 Sharing cookies (social networks)

The eShopping Group Ltd Website and its application may include social media buttons or modules, such as Facebook and Twitter, which allow visitors to share content with other people or to communicate to third parties your consultation or your opinion regarding content from our site.

When visitors use these sharing buttons, a third-party social network cookie is installed. If visitors are connected to the social network while browsing the sites, the sharing buttons allow the content viewed to be linked to their user account.

Visitors are invited to consult the privacy protection policies of these social networks in order to learn about the purposes of use, in particular advertising, the navigation information that they can collect using these application buttons, and the duration life of associated cookies.

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